Creating Support Tickets
If you run into an issue during your integration, you can create a request for support in many different ways.
- You can email us at email@example.com, and the integrations engineer, project manager, or customer success manager assigned to your account will review your request and response.
- You can also create a new request via our support form.
- You can reach out to any of the Slyce team members who you have been working with. If your issue or request requires some additional follow up or escalation to our development team, they may open a support ticket to track the request.
When a support ticket is created, you are sent a confirmation email which you can reply to.
Creating Your Account
The benefit of creating a support ticket is that you can track multiple open issues at once through our help desk portal.
To get started click the "Sign in" button in the top right corner.
If you have emailed the Slyce support email at firstname.lastname@example.org or have recieved an email saying a support ticket has been created, you just need to create a password.
To create a password click the "Create Password" button.
If you are new the Slyce support system you can create a new account.
Accessing Your Tickets
Once you sign in, you can access your tickets clicking on your name and selecting "My Activities".